If you are unsatisfied with your item for any reason you may start a return by contacting us at lolosgourmetcookies@gmail.com.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged during shipping, or if you receive the wrong item, so that we can evaluate the issue and make it right. This must be done within 3 days of receiving your order.

 

Exceptions / non-returnable items
All food items may not be returned. However, your satisfaction is our top priority. Please get in touch if you have questions or concerns about your specific item.

 

Refunds
We do not offer refunds, only exchanges and store credit.